JPAS Login

Video demonstration and instructions on how to use the JPAS Login:

Steps to follow to login:

1. On your browser, simply enter the JPAS Login URL

2. Once the page opens, simply scroll down to the lowermost portion of the page where you will see two tabs: Agree and Disagree.

3. Click the "Agree" tab. You will then be directed to the login page.Note: You cannot go directly to the JPAS login page without passing through this disclosure page.

4. Insert your DoD Approved PKI Credential.

5. Click the "Sign in" tab.

Note: Both the username and password are used only if you are logging in to register a new certificate. If ever your certificate isn't registered yet in the JPAS system, you will be automatically directed to their self-registration page.If this is not your first time, you will have to use the pin of either your Common Access Card (CAC) or Public Key (PK).Make sure to use DoD credentials that have already been approved.



Are you still having difficulty in login in? Here's how to reset your JPAS username and password:

There are two ways of resetting your username and password for your JPAS Login.

1. Contacting the JPAS call center

2. Have an account manager unlock the account.

- See contact information below.




Air Force Account Managers

Mr. Charles E. Clemmer, DAF (

Phone: 301-833-3432 / DSN: 733-3432


Army Account Managers

Army Functional Manager

Denise Brannon (

Phone: 301-833-3004 / DSN: 733-3004

Army Primary Account Manager

Susan M Rogers (

Phone: 301-833-3014 / DSN: 733-3014


Navy Account Managers


SSO SCI Navy Help: Contact your Regional SSO (RSSO) or E-mail


Marine Corps Account Managers

SSO SCI Marine Help - Contact your Regional SSO


USMC Account Manager

Brad Silk (

Phone: 703-692-4243 / DSN: 222-4243 / Fax: 703-614-6538



Customer Service Hours:  6:00 am – 8:00 pm ET,

Monday - Friday (excluding federal holidays)


Toll-Free Telephone:  (800) 467-5526

Menu Options:

#1 – JPAS

#6 – General Inquiry

Call Center Contact Information

NOTE:  The Call Center is only able to 'unlock/reset' JPAS accounts for users needing to register PK log-in certificates.  The Call Center cannot assist with unlocking PK log-in certificate PINs/Passwords. This assistance can be provided by your PK vendor help desk.  Please see the JPAS PKI FAQs for more details.


FAX: (502) 613-1096 Note: For faster processing, make sure annotate “PSSAR Request” on your fax cover sheet.

We do our best to provide you with best and latest information to make your JPAS login process as seamless as possible. Please bookmark this page and feel free to visit again for any changes to their login process or if there any critical system issues or bugs that may affect your logins.